InfoHub, Author at InfoHub Fri, 22 Jul 2022 07:09:20 +0000 en-US hourly 1 InfoHub, Author at InfoHub 32 32 What Are Write-Offs in Medical Billing Thu, 02 Jun 2022 06:43:33 +0000 Are you wondering what write-offs in medical billing mean? Write-offs refer to the sum the provider must deduct from his accounts. Contractual write-offs and adjustments are two types of write-offs. The excess of the invoiced amount over the carrier’s permissible amount is wiped off as a contractual write-off. Each carrier’s pricing schedule will be placed into the billing system. When you’re publishing EOBs, these charge schedules, also known as system authorized amounts, will appear in the system. If the EOB permitted amount is less than the system permitted amount, the write-off will be the disparity between the billable amount and the system allowed amount. Or else, the write-off would be the gap between the billed amount and the EOB allowable amount.

Some of the most common types of necessary write-offs include charity, small balances, no insurance, and contractual adjustment.

Charitable write-offs—These are a basic courtesy that occurs when the fee schedule and the sum collected coincide. You may also refer to them as a fair endeavor to provide financial aid to the community while adhering to policy.
Small balance write-offs– These are taken into account when small balances on a patient’s account under $10 or $15 are deemed uncollectible. In primary care settings, practitioners will not mail small bills and will try to collect them when the patient returns to the clinic.
No insurance and prompt payment write-offs – These are usually provided by well-to-do offices that grant write-offs to patients who pay in full at the end of treatment or who remain uninsured or pay in full towards the end of the treatment.
Contractual write-offs– are the differences in fee-for-service and the maximum permissible in the patient’s portion that has been agreed to through a contractual adjustment.

Errors including missing an insurer’s timeline, diagnosis coding errors, illegible claims, inaccurate patient numbers, and registration issues all result in unwarranted write-offs that could have been avoided. Unnecessary write-offs are those for which you have not approved, and for which you grudgingly reduce the amount due to invoicing errors or situations over which you should have had control but did not.

• Timely filing write-offs occur when a claim is filed after the payer’s deadline. To be paid by Medicare, claims must be made no later than 12 months from the date of service. Medicaid coverage varies by state. Commercial payers typically have strict deadlines for filing, with most averaging three months. Make sure you’re aware of the deadlines for each payer.
• Uncredentialed provider write-offs occur when a claim is submitted for a provider before they have been credentialed by the payer.
• Bad debt write-offs are the amount that you’ve decided not to pursue any further.
• Administrative write-offs are the ones that the manager approves based on customer service complaints. If a patient has a particularly terrible experience at the office, the management may decide to offer a discount or write off the bill entirely. If you discount the service, make sure to file a claim for the adjusted rate, as you can’t charge the payer the full amount while discounting the fee to the patient.
• Collection agency write-offs are accounts receivables that have been written off the principal A/R (accounts receivable), and are being collected on your behalf by a third-party collection agency. These debts will not be pardoned. Some practice management systems have a separate collecting bucket or account receivable, whereas others don’t. Most practices will not set an appointment with patients who owe money to them until the debt is paid in full or the patient agrees to a suitable payment plan.

What does the term “provider write-off” imply?

The gap between the actual charge and the permitted charge is that a network provider can’t charge a patient with a health insurance plan that uses the network.

What is a healthcare write-off?

The amount deducted from the charges for a service delivered by a center that functions as a healthcare professional for an insurance provider are known as a provider write-off. The write-off could take the form of the insurance company refusing to bill the covered for specific services that surpass the insurance company’s authorized expenditures.

What’s the difference between the billed amount, allowable amount, and the write-off?

When you utilize an in-network provider, you don’t have to pay the difference between the permissible amount and the actual cost billed; your provider must simply write off the part of their billed amount that exceeds the allowed amount.

A write-off should only be used when you are qualified for the claim but are unable to recover money owing to conditions such as patient insurance that is not valid. This would be considered a legitimate tax deduction. Info Hub services, a medical billing company has a team of billers and coders who are professionals and are adept with the nuances and requirements of every billing aspect.

Importance Of A/R Follow-Up And Denial Management Wed, 16 Mar 2022 12:31:12 +0000 Accounts Receivables that are way overdue should be followed up on promptly, along with effective denial management that contributes to the health of a healthcare providers financial strength. The primary purpose of accounts receivable management in healthcare is to increase cash flow in a practice by shortening the collection duration and lowering the associated costs. Is your practice looking for ways to get paid for pending claims, or reopen rejected claims? A dedicated A/R follow-up team can help you with the same.

What is Accounts Receivable?

Money that is due to physician businesses for medical care delivered to patients is referred to as Accounts Receivable (AR). Any payments pending from insurance companies, patients, or other guarantors are included in the accounts receivable process. AR management includes re-filing rectified claims, detecting denied/unpaid claims, minimizing AR days, and removing old account receivables.

Accounts Receivable and Denial Management

Physicians, hospitals, and nursing homes provide an ever-increasing number of services. Patients owe a certain sum to the physicians or hospitals every time they receive treatment and care. A good insurance model aids healthcare organisations in quickly and easily recovering overdue payments from insurance companies. Accounts receivable (A/R) and denial management are necessary in this situation. It enables healthcare service providers to conduct their businesses smoothly and successfully while also ensuring that money is reimbursed sooner.

Understanding the Importance of A/R Follow Up

A medical organization’s accounts receivable follow-up team is in charge of investigating rejected claims and reviewing them in order to collect maximum compensation from health insurers. Medical billing, accounts receivable, and revenue cycle management are handled by billing experts with certain skill sets. A medical billing professional determines the exact procedure code and diagnostic code depending on the treatment plan during other processes in medical billing. In case of errors in adhering to guidelines, claims may be refused; therefore, it is critical to have a dedicated A/R team that can follow up with the insurance providers to address disputed claims.

A/R follow-up management is critical for most firms in the medical billing process. Here are a few of the more common reasons why A/R follow-up is crucial:

  1. Quick Payment of Outstanding Amounts – The primary goal of A/R management is to reduce the amount of time that accounts are permitted to be overdue. The team keeps track of accounts that haven’t been paid, determines the best course of action for securing payment, and executes payments.
  2. Maintaining the Financial Health – Ensuring a positive cash flow is critical to any healthcare service provider’s financial viability. The A/R department takes care to see that the hospital maintains a consistent flow of money in order to cover expenses and provide patient care services.
  3. No Missing Claims – The most common cause of payment delays is the failure to receive a claim. This typically occurs when paper claims are misplaced. It is preferable to send claims in electronic format to avoid this. If you’ve followed up on the claim and know it hasn’t been received, it’ll be much easier to send another request for the claim soon.
  4. Recover Pending Claims – Due to additional information needed for the member, claims are sometimes left pending for a period of time. By appropriately following up, the A/R team can tell the member about the situation, and then take appropriate measures to expedite the process.
  5. Recovery of Unpaid Payments – A/R follow-up assists all hospitals, physicians, nursing homes, and other businesses in recovering past payments without difficulty. It is easier for healthcare providers to obtain reimbursements on time when there is a team that is always involved in the claims follow-up procedure.
  6. Dedicated Follow Up on Denied Claims – You can send a fresh claim request with appropriate modifications made, depending on the reason for denial. The A/R department may ensure that all claims are followed through to the conclusion by calling the insurance providers and figuring out the denial reason rather than waiting for it.

Importance of Denial Management

One of the most critical tasks in account receivable management is identifying claim denials at the appropriate time. Your billing team should be professional and knowledgeable in order to determine the reason for claim rejection and re-fill the claim as soon as possible. It’s also critical to look at denial patterns and come up with specific remedies to lessen the number of denials in the future.

Info Hub, an offshore medical billing company, not only tracks and manages each aspect, but also provides you with complete, real-time visibility into your earnings. Info Hub has been providing medical A/R services with a highly skilled staff of accounts receivable specialists who work with a variety of insurance carriers and are familiar with all of their regulations. We make certain that our customers face no encumbrance in receiving money for the services rendered.

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Most Common Medical Billing Errors Physicians Generally Neglect Mon, 14 Mar 2022 12:01:51 +0000 The healthcare industry relies heavily on medical billers and coders, who send bills to insurance providers, which then pay claims. Errors are bound to happen, especially when working with the thousands of codes a medical biller or coder must know. The International Classification of Diseases, Tenth Revision (ICD-10) was developed by the World Health Organization to classify and code all diagnoses, symptoms, and medical procedures. As a medical coder, the ICD-10 codes you employ make it simple to communicate and compare patient medical information across hospitals, regions, and providers. They also make sure that the billable procedure corresponds to the diagnosis. However, there are a few common medical billing errors that go neglected at times.


Some medical billing codes in hospitals are intended to be used for a collection of treatments that are regularly performed together. Unbundling occurs when certain services are priced separately under different codes. It should be highlighted that unbundling is a prohibited practice because it might inflate a practice’s or center’s revenues, even if it happens by accident. Unbundling can have serious repercussions. Medical billing codes change often to comply with current healthcare legislation, newly-discovered illnesses and ailments, and novel therapies.

It is important to ensure your team has the material they need to stay up to date on all new codes and billing practices. It will save you time, money, and potential legal troubles in the long run, despite the fact that it is time-consuming.


When a code for a far more costly therapy than the one provided is reported to the insurance company, it is known as upcoding. This can happen as a result of an honest mistake, but hospitals and other providers have been discovered doing it on purpose. It’s against the law, and it’s a ruse. In a case involving an injury, an examination of the codes on your medical bills will very certainly be required to decide what is fair and reasonable. One of the first things you should do is double-check that the treatment statement on your Explanation of Benefits corresponds to the therapy you recall getting.

Duplicate Billing

When the same code is entered more than once for the same treatment or operation, it is referred to as duplicate billing. This frequently happens when a claim is re-submitted without being removed from the patient’s account. As a result, every claim’s processing system has a filter that examines each claim received for the possibility of duplication. It’s one of the most common medical billing errors, and it’s most likely just a mistake where someone accidentally entered the same code twice. Nonetheless, it is critical to verify that the therapy provided is accurately represented so that the patient and the insurance company pay the correct amount for the care.

Unsupported Diagnosis Code

Procedures have specific diagnostic codes, and if you select the wrong diagnosis code to receive payment for that procedure, you will be denied. Doctors should identify the Local Coverage Determination (LCD) and insurance rules for the top 10 procedures performed in the practice and prepare a “cheat sheet” for the medical staff. The procedure, each insurance company, and the diagnosis codes covered by those carriers are all included in the “cheat sheet” form. You can quickly determine whether the patient is covered for a procedure before performing it.

At the end of the day, each medical service provider bears a significant amount of responsibility. Aside from ensuring that their patients receive the finest quality medical treatment possible, they must also ensure that their staff and colleagues follow the federal and state government’s billing requirements. That’s where Info Hub, an offshore medical billing company based out of India can play an important role in your practice, ensuring you are paid every last dollar and do not lose revenue on common medical billing errors. To help you avoid typical errors and blunders, Info Hub employs a high-volume professional strategy to medical billing services. We are excellent resources to partner with because we have decades of knowledge and can swiftly and effortlessly repair problems.

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Can Outsourcing DME Billing Services To India Help Providers? Fri, 11 Mar 2022 11:36:12 +0000 As the healthcare industry evolves, it is certain that regulations and policies will continue to add to the current system, causing healthcare companies and practises to look for more efficient ways to run their businesses.

Are you finding it difficult to keep up with the changing DME billing landscape as a result of legislators’ new regulations?

The successful management of medical billing, medical coding, and revenue management is a strategic objective for the sector in today’s complex healthcare market. The DME billing procedure is distinct from conventional medical billing and coding procedures. DME equipment is classified under HCPCS level II codes, which differs from standard coding. These codes are 5 digits long and made up of a mix of letters and numbers. Following these difficult codes while performing the DME billing process necessitates domain-specific knowledge.

The DME billing process comprises a number of processes, beginning with obtaining a prescription from a physician, assigning proper codes, and submitting a billing claim to the patient’s insurance provider, before distributing the DME to the patient. Every facet of your DME business is outlined by severe federal and state rules.

Failure to follow these requirements when billing for DME services delivered could result in the insurance company not paying the full amount. The DME medical billing system is complicated, and you’ll need a professional to handle it for you if you want to run a medical practise that avoids unnecessary federal attention. Are you concerned about declining collections, the cost of training new workers in billing responsibilities, rising billing errors, and services being halted when staffing goes on leave?  If you’re continuously dealing with such issues, outsourcing DME billing services is your best bet for overcoming difficulties. Are you considering outsourcing your medical billing services to India? Let’s have a look at how and why this option can benefit you.

Exhaustive Knowledge of DME Billing Process

An extensive experience with the Healthcare Common Procedure Coding System (HCPCS), which oversees the assignment of level II codes for DME supplies and equipment is a must. Some of the quality red flags that a certified DME billing expert must not display, include improper application of the seventh figure for trauma and fracture codes, as well as inappropriate procedure code usages. Claims denials come from improper use of codes, which is a huge blow for a company’s revenue collection ambitions.

Time Difference Being an Advantage

Indian standard time is around 6 to 12 hours ahead of western time zones. Because most of your billing operations will be completed way before the turnaround time, the time difference is an additional benefit to outsourcing medical billing services to India.

Back-Up Plans in Place

The healthcare administration management will continue to be clouded by uncertainty. Businesses will confront manpower scarcity, jeopardizing timely and accurate execution of the DME billing process. In this situation, it’s critical for businesses to check whether DME billing service providers are using redundancy strategies. Redundancy plans will be used by providers with the future in mind to ensure that DME billing operations such as eligibility assessment, authorization, AR collections, and denials are completed on time.

Strong Reporting Process

It is critical for healthcare organisations to work with DME billing service providers that can assist in lowering overall operational costs. An expert partner should be able to give reliable reporting that identifies areas for improvement in the DME billing process, reducing billing errors and improving the chances of saving money by completing the work in one go.

Save Overhead Costs

Medical billing services can be outsourced to save money, which is why many practices opt for it. Training, staffing, infrastructure, investments, and healthcare IT services can all be cut. Outsourcing services can also improve the efficiency and consistency of revenue collection and cash flow processes.

Efficient Management

It is true that focusing on administration and patient care at the same time is difficult for practises and businesses. Redirecting difficult administrative operations like medical billing management to other resources, on the other hand, might improve patient care. A stronger focus on patient care will result in higher returns for practises, as it will assist in the creation and maintenance of a successful healthcare practise with a devoted patient base.

Because we guarantee an optimal revenue cycle for your firm, Info Hub Services is a qualified outsourcing DME medical billing partner. We have our state-of-the-art IT, administrative, and storage infrastructure with a separate section for different medical specialties, keeping in mind worldwide regulations and market conditions. The following certificates are held by our employees:

  1. HIPAA Certified Professional (CHP)
  2. HIPAA Certified Security Compliance Specialist (CSCS)
  3. HIPAA Certified Administrator (CHA)

Info Hub’s experienced DME billing and coding professionals keep an eye on eliminating billing errors, smoothing cash flows by achieving greater economies of scale, and providing advice on difficult claim circumstances with perfect understanding. We offer healthcare organisations the results they are looking for.

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Can Offshore Medical Billing Companies Optimize Practice Costs Wed, 09 Mar 2022 12:07:14 +0000

With rapid developments in the healthcare industry, many medical billing organizations in the United States are finding it increasingly challenging to service clients using only internal resources. Many physicians and hospitals are falling prey to high costs of maintaining staff, installing software and ensuring timely payments from insurance companies. Subcontracting some medical billing functions to offshore medical billing companies is the best approach. Offshore medical billing turns out to be a great alternative for healthcare practices who have a lot of billing staff turnover or a shortage of trained professionals in their location.

Many fixed expenses, such as training, benefits, insurance, and payroll, can be greatly reduced, if not eliminated, by outsourcing medical billing services – overhead costs to hardware/software installation costs. Are you affected by such extravagant costs?

A lot of clinics do not have the additional money or time to keep a full-scale billing staff and find a replacement when someone quits. As a result, by outsourcing this area of work, you can rely on your medical billing firm to offer a more controlled and sustainable approach to revenue cycle management.

You can greatly benefit from comprehensive medical billing services that help lower costs, reduce rework, boost productivity, and enhance revenue cycle outcomes. Find out how offshore medical billing companies can help optimize practice costs for you –


In-house billing necessitates the purchase of appropriate and updated hardware and software, which may cost a lot of dollars. offshore medical billing reduces overall IT expenses by providing or developing necessary technologies that may be connected with existing ERM software.

  1. Revenue Cycle Documenting – Software is a set of tools that can be used to track and report your revenue cycle. Customized reporting is crucial whether you’re a medical billing company or a healthcare provider.
  2. System Automation – End-to-end work process automation provides a real-time picture of process performance – inventory status reporting, online collaboration tools, collection efficiency – the possibilities are nearly endless.
  3. Employee Supervision – Through team member engagement tools, you can create a global team atmosphere with your offshore team members.

Operations Management

It can be time-consuming and tedious to deal with the complete medical billing process. However, owing to the complexities of the process, it is vital to hire and train the right people. Offshore medical billing companies have a well-trained team with necessary certifications and are HIPAA compliant, so you can be sure of the highest level of confidentiality. You gain access to a bigger pool of experienced employees who can perform the task when you offshore your medical billing services, saving you time and money on training and hiring.

Cost Benefit and Efficacy

Aside from the risk of losing money due to mistakes, the cost of building infrastructure, resources, and training staff can add to your medical practice costs. When you outsource your medical billing, the entire administrative cycle is handled for you, and the overall cost is slashed to almost half.

Apart from saving costs connected with wage arbitrage, there are significant savings in terms of reduced overhead expenses. Furthermore, recruitment and training costs are reduced, resulting in significant savings. When a US-based outsourced medical billing company enlists the services of an offshore medical billing vendor, prices can reduce by as much as 40% to 50%.

Professional Team

The perspective shifts from operational effectiveness to profitability like collections when you have access to greater talent. Furthermore, because the personnel of an offshore medical billing business are educated on different billing software, the quality and efficiency of outsourced billing is significantly improved. Billers and coders employed by offshore medical billing companies are well-trained and capable of processing even the most complex claims. They also guarantee that they are up to date on ongoing developments and that domain-driven evaluations are done in accordance with quality standards. You may observe lower denial rate while increasing cash flow by engaging the services of these experts for your billing procedure.

Easy Contracts

The majority of offshore medical billing service providers offer a variety of contracting alternatives, including percent of collections, per transaction pricing, and FTE pricing. A customized model enables practice of every size and specialty to gain most benefits from our offshoring company. Thus, no matter the organization, we will have befitting plans for you.

While the primary goal of offshoring is to save money, the benefits extend far beyond that. By focusing on enhancing your claims submission processes, lowering revenue loss due to denials, and improving the overall quality and efficiency of the process, the right offshore medical billing partner may help you enhance your revenue cycle performance. The final results — Improved cash flow, fewer denials, and higher quality.

Whether you need component revenue cycle operations like medical billing, medical coding, or accounts receivable management, or you wish to outsource the entire chain of process, Info Hub Services makes for the right partner to help you do more with your revenue cycle. Medical billing services are provided by Info Hub to healthcare enterprises, physicians, medical institutions, and organizations. Our revenue management cycle helps in lowering operating expenses while increasing total revenue.

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How This Chiropractor In Ohio Scaled Up His Practice With Accurate Decisions? Thu, 03 Mar 2022 12:18:53 +0000

Every day, the chiropractors in Ohio receive a large number of patients, making their staff extremely busy with multiplying profits. However, even with active staff and all of the tools, a chiropractic practice would be a waste if billing was done incorrectly. In fact, the ever-changing government programs and healthcare regulations may exacerbate the situation. 

Most of the time, the decisions of the chiropractors in Ohio holds an important role, and should consider following chiropractic billing tips to increase the revenue and scale up their practice:

Reduce Excess Accounts Receivable

There are numerous approaches you can take to reduce your accounts receivable surplus. Begin with sorting all account receivables according to patient balances and insurance. You can also see each payer’s monthly reimbursement trends and identify offenders based on their outstanding amounts. Another option is to separate different payers’ insurance and let the knowledge of their specific guidelines affect your accounts receivable management.

Improve the Verification Stage

The reimbursement process usually begins when a patient schedules an appointment with his or her healthcare provider. As a result, consider improving the verification stage to ensure that everything is recorded correctly. Otherwise, you will most likely lose if the patient data, insurance information, and provider eligibility details are recorded incorrectly. In fact, you will most likely not receive the full amount.

Examine and Analyze Denied Claims

Denied claims are one factor that reduces revenue. According to the Government Accountability Office information, one out of every four claims filed is denied. It’s something to be concerned about. Analyzing those denied claims can help you identify the patterns that need to be altered. Check to see if the names are spelled correctly, if beneficiaries are being treated outside of their networks without their knowledge and if the numbers entered are for two or more parties.

Send Clean Claims & Evaluate AR Regularly

Make sure to send a clean claim the very first time you’re sending it. Because failing to double-check could result in a loss of revenue. A claim takes less than a minute to process, but if it is denied, the rest of your claims may take up to 15 minutes to process. Also, it is critical to evaluate AR, which is account receivable in full, on a regular basis. Try to keep your chiropractic practice under 45 days on average, and try even harder to keep it below 30 days.

Obtain the Services of the Offshore Chiropractic Billing Experts

Running a chiropractic center in Ohio isn’t as simple and enjoyable as sailing on a private yacht. It is as difficult as doing most of the other jobs. Your staff must work methodically and diligently day after day to review all suspended claims and identify holes and gaps such as errors and timelines. There are resources available to you, such as outsourcing billing services to Info Hub that will assist you in increasing your revenue and maintaining a smooth financial process. You will then concentrate on the task at hand, which will be treating your patients.

Chiropractic billing practices should always send error-free claims every time. Before initial submission, each claim is supposed to be thoroughly scrubbed. That is why you should hire a team of professional medical billers and coders such as Info Hub experts. Each claim will take experts about 30 seconds to a minute to process. The bottom line is that they will make sure you don’t lose money.

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Most Common Errors In Medical Billing Services Tue, 01 Mar 2022 08:00:50 +0000 Our team of professionals from Info Hub, an offshore medical billing company in India assists in boosting your revenue with reduced claim denials and timely payments. Get rid of basic medical billing errors with Info Hub, one of the leading medical billing service providers in India. We leverage our expertise and offer customized solutions based on your specialty and practice. 

Basic errors in medical billing, such as typographical errors or data entry problems, are frequently the source of inaccuracies. Unfortunately, even a minor mistake might cause a significant delay in claim reimbursement. Missed payments, which rely on continual reimbursement, weaken the lifeblood of a healthcare facility. It is the responsibility of health practitioners and coders to prevent such errors from occurring, and to communicate properly with the rest of their team. While it comes to medical expenses, you must avoid processing or coding errors when filing claims. Because successful requests account for the majority of healthcare professionals’ revenue, any mistakes you make can cost you and your employer a lot of money.

Read on to know about the most common medical billing errors and how offshore medical billing can help in minimizing these errors. 

Incorrect Identity Numbers

A typical medical error is having the wrong patient ID number. Any claims that have been rejected owing to an incorrect ID number will have to be resubmitted. To avoid making this mistake, double-check the spelling of the patient’s name, as well as the date of birth and gender. Also, reconfirm that the insurance payer is correct and the policy number is valid. Check to see if the claim requires a group number, if the patient’s relationship to the insured is correct, and if the diagnosis code corresponds to the procedure conducted. Finally, if you have numerous insurances, ensure the primary insurance is identified as such.

Claim Filing Date

If a proper claim is made but not within the insurance company’s submission time window, it may be denied. The ‘Date of Service’ or ‘from’ date on the claim form is the start date for a Medicare claim. The claim must be submitted well in advance to the proper Medicare claims processing contractor. A claim that was sent before the deadline but received after the deadline will be denied. To receive adequate reimbursement, it is critical to understand the required supporting documentation. Commercial payers and Medicare have differing rules for what constitutes timely filing of claims.

Invalid Procedure Codes

The diagnostic and procedure codes are updated on a regular basis. Each diagnostic must be coded to the code’s greatest level. Simply explained, by linking your diagnosis code to your procedure code, the code linkage demonstrates medical necessity. To put it another way, your condition must correspond to your treatment. This shows that you believe your doctor’s operations were medically necessary and that you should be compensated for them. You will not be charged for the claim if the code relationship does not reflect medical necessity.

Submitting Claims to the Wrong Provider

One of the most common, yet superficial, medical billing errors to avoid is filing a claim with the wrong insurance company. This frequently happens if you aren’t given a copy of the insurance card or if you don’t pay attention. Any missing information might lead to a rejection, but the most typical ones are the date of the accident, the date of the medical emergency, and the date of onset. Ensure that all claims are thoroughly examined for missing fields and all required supporting paperwork is attached.

Info Hub, an offshore medical billing company, India uses a high-volume, expert approach to assisting you in avoiding typical billing issues, or when errors do occur, we promptly and seamlessly repair them. We’re a great resource with decades of experience who can help you get paid fast and easily by providing specialized collection and claims processing, among other services.

We understand the difficulties of balancing high-quality patient care with the business of running a successful practice. We have the experience and training to keep you successful and help you build your business, as well as the expertise and commitment to decrease, if not eliminate, typical errors so you can maintain a steady cash stream, free of setbacks.

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Understanding The Complexities Of ASC Billing Fri, 25 Feb 2022 10:01:03 +0000

Info Hub is one of the leading offshore ASC billing companies in India that comes with updated software technology and a thorough understanding of ASC billing to support your workflow. With advancements in medical facilities around the country, the number of Ambulatory Surgical Centers in the United States has nearly equaled the number of hospitals. Despite the fact that the number of outpatient surgeries is increasing by the day, physicians, coders, and insurance companies must continue to adapt their everyday procedures to changes in healthcare reform norms. Profits are at stake as a result of claim denials for ASCs and lower payments.

An understanding of the ASC billing challenges will allow for a smooth workflow, reducing the likelihood of issues showing up when it comes to collecting full reimbursement. ASC billing services offered by Info Hub are a complete solution to minimizing billing errors and maintaining the financial health of the ASC. While ASCs are among the most rapidly expanding medical services today, there are important things to know before making a claim for services delivered through an ASC, unlike physician-surgeon or hospital billing.

For one thing, Medicare has different rules than some insurers, and insurers have various rules about medical necessity, permitted procedures, and other filing requirements. While ASCs are springing up all over to fulfil this new demand, participants must be aware of the inherent complexities of ASC billing. The coding standards used by healthcare insurance companies vary, and new ones are constantly adopted. Here are the top medical billing difficulties and tips for ASCs.

Understanding CMS Requirements

Only ASCs or certain treatments will be reimbursed by the Centers for Medicare and Medicaid Services (CMS). An ASC must meet CMS regulations and establish a contract with the organization in order to be paid for these procedures. The coding criteria for ASCs differ from industry standards. There are numerous bundle modifications and laws that are special to surgery centers. Medicare, for example, mandates physicians whose offices are not in the ASC to use different codes than those whose offices are in the ASC. Understanding typical coding errors is a good place to start when it comes to avoiding them. Billers frequently overlook topics that require extra attention on a claim.

Some codes don’t include any items that are connected to the main procedure. Medical supplies including casts, splints, and surgical bandages, as well as surgeon supervision by an anesthesiologist, may require extra care. To prevent losing compensation, it is advisable to report these items individually. An ASC must grasp the approved list of procedures before committing to surgery. Medicare will not pay for surgery unless CMS determines that the procedure does not pose a significant danger to the patient. Overnight procedures are also not eligible for coverage.

The eligibility standards emerge from these principles –

  1. It is possible that the process will be optional.
  2. It is possible that the operation will be urgent.
  3. In the surgeon’s office, the surgery cannot be performed safely.
  4. It cannot be a life-threatening procedure, such as emergency heart surgery.

One of the most prevalent coding errors is the coding procedures based on their headers rather than the actual surgical report. Many ambulatory surgical centers and other freestanding outpatient clinics prudently wait for the surgeon’s report before billing for what were originally scheduled services, as the final report may note fewer (or different) surgeries. This will almost always result in a denial once it reaches the payer, therefore a coder should always read the entire operative report carefully and investigate any discrepancies.

Some insurance carriers allow an ASC to bill using ICD-10 procedure codes, just like a hospital. An ASC uses a combination of physician and hospital or clinical billing, employing CPT and HCPCS level codes (as do most physicians), and some insurance carriers allow an ASC to bill using ICD-10 procedure codes just like a hospital.

Offshore ASC billing services offer a team of expertise who are well-versed with the nuances of ASC billing, thereby ensuring fewer no errors. Their experience and in-depth knowledge help ASCs gain leverage, and submit error-free claims and increase their revenues

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3 Most Common DME Billing Challenges Wed, 23 Feb 2022 09:16:01 +0000 DME billing is complex, and Info Hub, a leading offshore DME billing company in India comes with the required expertise to help increase your revenue. Efficiency is the key to success in any healthcare setting! Your ability to innovate and improve patient experience while lowering costs and minimizing mistakes is critical to your success. To fulfil these objectives, it is critical to have a well-functioning medical billing system in place. With our DME billing services, we leverage our experience, expertise, and latest technology to ensure complete accuracy and competence.

The Durable Medical Equipment (DME) billing sector is continually evolving due to the ever-changing regulatory compliance. Most organizations find it difficult to keep up with the changing DME billing market, which is why offshore DME billing services are a lucrative option. Medical equipment companies confront a variety of issues, including declining collections, billing errors, the cost of training new employees, and operations that are halted due to a lack of personnel. Understanding the various issues that make up a part of DME billing can help reduce these, and have increased returns. Read on below for the most common DME billing challenges.

Policy Violations

When invoicing or payment for services is not in accordance with the written policy, it is considered a policy violation. DME claims sent to Medicaid rather than Medicare or another primary insurance plan. Medicaid is considered the payer of last resort, so payment should be sought from other insurance first.

Coding Errors

Errors in code are another major cause. The claim will be refused if your billing team submits medical documentation with different codes than the ones billed. Typical coding related challenges are –

  1. Using HCPCS codes incorrectly to drive a diagnostic related group (DRG)
  2. For trauma and fracture diagnosis codes, the seventh character is incorrectly applied
  3. Respiratory failure is misdiagnosed
  4. Using guidance tools incorrectly
  5. Inadequate documentation of devices, components, grafting materials, etc

Insufficient Documentation

When a provider’s documentation does not fully support the billed procedure code, it comes under the insufficient documentation error. Common DME claim documentation errors include:

  1. Medical Necessity – It is critical that the evidence demonstrates the treatments billed were medically necessary under Medicare’s coverage and payment policies.
  2. Use of Modifiers – Incorrectly employed modifiers for DME billing can result in claims being denied or rejected. Even a misplaced code can result in a claim denial.
  3. Verification of Patient Data – A common factor is a lack of patient data verification. Claims are denied by the CMS or the insurance provider if there are minor errors in names, or the way forms are filled out.

Without adequate documentation, coders and billers will struggle to enter the relevant information, resulting in claim denials. And, when paperwork is insufficient to support the claim, healthcare professionals not only lose the money, but also the time and effort they put into it.

Ways to Reduce DME Billing Errors

To fix the majority of the faults discovered, there are certain potential practices that can be adopted into everyday billing.

Quality control on services

  1. Verify the equipment or supplies provided are in accordance with documented policy.
  2. Verify the delivery of equipment or supplies is in line with beneficiary or representative signature.
  3. Verify that the completion of environmental modification is completed with beneficiary or representative signature.

Quality control on beneficiary records

  1. Confirm if beneficiary has other insurance as a major payer
  2. Determine a beneficiary identifier on each document.
  3. Double-check the documentation accurately so it reflects the type of DME and quantity delivered.
  4. Check the quantity of units billed as part of the claims processing quality control.
  5. Confirm the procedure or service code is correct, along with the service dates entered on the documentation.
  6. Ensure the claim’s number of units and product description match the documentation’s number of units and product description.

Having a sound team of billers and coders who are familiar with CMS guidelines and regulations can help in timely and accurate DME claims. Offshore DME billing services have the required resources at disposal and are responsible for a knock in profits if they use incorrectly coded modifiers. Given the difficulties and complexities of DME billing, many providers opt for offshore DME billing companies. By offshoring their billing, they gain access to a team of highly trained coders and billers that are dedicated to delivering timely payments, minimized errors and increased collections.

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Why Medical Billing Outsourcing Is Important? Mon, 21 Feb 2022 10:33:42 +0000

We understand the nuances of medical billing and the effort it requires to stay afloat amidst various changes and updates in the healthcare system. Info Hub, an offshore medical company in India comes with a vast experience in all medical billing and coding requirements, and a strong team of professionals handling data. Our team assists in optimizing reimbursements and increasing your revenue, while you focus on your primary task of caregiving and medical treatment. Get the most of one of the leading offshore medical billing service provider in India and boost your revenue.

Successful medical billing and coding is proven to be a strategic advantage point for healthcare practitioners in today’s complex and growing healthcare economy. A medical practice or hospital is only as good as its backend employees, aside from the physicians and caregivers of course. Billing and coding specialists are the unseen cogs in the healthcare system, and their responsibility is to make sure that billing is done in an error-free manner, with up-to-date medical codes so that their patients are appropriately reimbursed.

Medical billing though, can be a demanding and difficult work for many medical practitioners and organizations that do not have access to the necessary qualified workforce. As a result, healthcare providers, physicians, and practitioners choose to use a third-party service provider to handle their medical billing needs.

So, why would you outsource your medical billing services? Medical billing has a slew of other benefits in addition to saving time and money. Here are a few –

Focus on Patient Care and Satisfaction

Being a competent doctor and an administrative manager at the same time is always a task. Hospitals can free up staff time and secure greater returns by shifting resources away from difficult billing problems and toward helping patients. These high-value activities help the canter not only produce more cash, but also build and maintain a more successful practice with a dedicated patient base. As a result, healthcare professionals can focus on what they do best: practicing medicine and treating patients, rather than navigating between payers and regulatory obligations.

Because members of your team are no longer concerned with the minutiae of medical billing as a result of the third party’s involvement, they are free to connect with patients with a lower level of urgency in order to move them along. Patients will feel more at ease about their medical appointment if you provide better customized care from the moment; they enter through your doors to their time in the waiting room and first interaction with a nursing assistant.

Reduce Billing Errors

Experienced and well-trained medical billers are well-versed with the complexities of claim submissions. Offshore Medical billing companies ensure their employees receive thorough process training and pass the appropriate quality and domain-driven knowledge assessments. These medical billers assure accuracy and timely filings. They not only lower the number of claims that are denied, but they also check and modify claims for discrepancies before sending them to the payer. You may bet on fewer billing errors if you opt for medical billing outsourcing.

The reason for this is simple: a medical billing company spends all of its time working with codes, and its employees are a lot more familiar. They will make significantly fewer mistakes and will be able to detect and correct them almost in no time.

Enhanced Control

It is a widespread misperception that medical billing outsourcing will result in you losing control of your business procedures. In fact, many people believe that having professional and committed outsourced billing personnel gives them more control over their medical billing operations and the money involved. This improved control is directly related to the operational gains that outsourcing medical billing services can provide.

Increased Revenue and Boosting Productivity

Medical billing service providers allow businesses to save time and money on payroll, office infrastructure, and purchasing, upgrading, and maintaining billing software. With lower overhead costs, the firm will be able to submit claims more quickly and receive more reimbursements, resulting in increased revenue. Did you know that when you outsource billing to a third party, they usually have more capabilities to use the data effectively? Data mining the patient database will uncover a variety of patterns that will assist you in becoming more productive.

Ensuring Regulatory Compliance

The medical billing world’s norms and regulations are continually evolving. For any company, keeping up with all of the changes may be time consuming and inconvenient. Modifications in rules and regulations will be managed by your offshoring medical billing company, as they will make it a point to stay up-to-date with the most recent changes. This frees up time for you to concentrate on other aspects of your business. Keeping up with government rules in the healthcare industry can be difficult. And if you don’t stay in compliance, you could face serious consequences, including as losing Medicare and Medicaid reimbursement if you don’t follow the latest patient privacy laws.

Working as a full-time compliance officer, after all, necessitates a high level of intelligence. If your employees are doing double duty, such as scheduling patient appointments one minute and documenting compliance issues the next, they will be stretched too thin to do a decent job at either work.

Fewer Administrative Requirements

Are you aware of how much time and effort your employees must put into ordinary administrative tasks? There are a lot of fundamental clerical activities that may be readily handled by third parties in your place, from training them on the latest billing codes to enduring the hard grind of putting in patient information or compiling submission papers.

Thus, medical billing outsourcing is sure to prove advantageous to your practice for your all the expertise and experience you will receive.


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