InfoHub, Author at InfoHub Fri, 22 Jul 2022 10:30:47 +0000 en-US hourly 1 InfoHub, Author at InfoHub 32 32 3 Common Billing Mistakes Physicians Generally Neglect Tue, 20 Jul 2021 11:41:54 +0000 Are you sure about the accuracy of your radiology claims submitted by the in-house medical billing team?

Medical offices often work in a fast-paced healthcare environment where common, even simple, radiology billing mistakes can and do occur.

Unfortunately, even the minutest errors can lead to denials of the claims submitted, thereby delaying medical payments.

Depending on various statistic sources, NBC News report states that medical claims observed around 7% to 75% of error rate in the medical billing and coding. Regardless of the error rate, the AMA says that “medical coding errors fall under the broad categories of abuse and fraud.”

Apart from adding cost to your medical practices, these mistakes or errors can also hamper your relationship with the patients. Therefore, reduce your error rates and unnecessary costs, along with keeping your patients happy by avoiding the common radiology medical billing and coding errors.

Coding Issues

Using an outdated codebook or entering the wrong code by your biller or coder will result in claim denials. If you’re using outdated coding books such as ICD-9 (International Classification of Diseases), CPT (Current Procedural Terminology), or HCPCS (Healthcare Common Procedure Coding System), or even superbills, your practice could face a significant loss in revenue. Moreover, inadequate documentation arises when a required supporting medical document is missing or when documentation is insufficient, supporting the payment for the billed radiology services.

While coding and submitting the claims, you have to ensure that what is documented must be billed. In the absence of such documentation, the carrier considers the radiology services as not performed. However, claim denials concerning insufficient documentation and improper coding are more complex as providers need to improve the process themselves, ignoring the patients’ time.

Duplicate Billing

Many times, it is a human error when a duplicate bill arises. This usually occurs because of the re-submission of a claim and not removing it from the patient’s account. Thereby, all the claims processing systems have a criterion that evaluates every claim received for the occurrence of any potential duplication. The claims are generally placed in two categories- suspect or exact duplicate. In fact, some of the claims may appear to duplicate only due to their service nature. This demands the proper coding of the radiology services with the applicable condition modifiers or codes to identify the claims as a separately payable service rather than a duplicate.

Exact duplicate claims can be identified in the radiology medical billing from the same following information:

  1. HIC number
  2. Provider number
  3. Type of service
  4. Place of service
  5. From the date of service
  6. Through the date of service
  7. Procedure code
  8. Billed amount

Services not Covered/Coverage Terminated

As insurance information keeps on changing, verifying the eligibility whenever the services are provided is crucial. Before submitting the claims, you have to ensure that your provided radiology services are still covered in their insurance plan, your patient’s coverage has not been yet terminated, and their maximum benefits have not been exercised. To ensure this, you must be aware of the patient’s insurance plan and the radiology services you are offering. Moreover, if you follow the correct guidelines using the supporting documents, even the insurance plans with a cap can cover your radiology services.

Some of the examples of radiology services are ultra-sounds, x-rays, fluoroscopy, and alike. Be proactive, ask the insurance providers each time and verify the eligibility before beginning the procedures and radiology services demanding the precertification as per the terms of the patient’s plan. You also need to supply the required authorization while filing the claims.

Avoid Common Errors with Our Radiology Medical Billing Services

Are you looking for alternatives to avoid these common errors?

Outsourcing your medical billing services to one of the best radiology billing companies is the best solution to your problems. Info Hub uses a high-volume expert approach towards radiology medical billing services to help you to eradicate the common errors and mistakes. With decades of experience, we are the valuable resources to partner with that corrects the errors seamlessly and quickly. We also assist you with the dedicated processing of the claims and collecting the money – efficiently and promptly. Contact us immediately for radiology billing outsourcing services and get a solution to your billing and coding problems.

Save More & Collect More – Outsource your Medical Billing Services Wed, 14 Jul 2021 14:28:00 +0000 Medical billing is one of the most stressful jobs that demands you to be physically and mentally active. Physicians and medical practitioners often face the dilemma of choosing between in-house medical billing or opting for outsourcing.

A medical billing expert can resolve this dilemma by clearly indicating how challenging the medical billing task is, which accompanies several complex responsibilities with added work pressure. That’s why many practitioners, especially in the US, prefer outsourcing their medical billing and coding tasks.

But simultaneously, few medical providers are quite skeptical about medical billing outsourcing to the medical billing companies in India. They believe the wrong notion that such outsourcing will cost them more or they will lose control. Furthermore, they have a fear of things going awry with the third-party service providers, which can directly impact their practice revenue cycle and the associated management process. However, the truth is that healthcare providers collect a higher percentage (approximately 70%) when they outsource the medical billing function.

Do you know the fact that US healthcare providers who opted for outsourcing their medical billing operations have experienced less mental and pressure exhaustion with an increase in claims approval rate?

This indicates that such providers have saved more money and have indeed observed significant results all over the US in terms of high profits.

Outsourcing Medical Billing Services to INFO HUB – Save More & Collect More Solutions:

1. Higher Reimbursements

The best route to accomplish high records in your reimbursement claims is hiring experienced Indian medical billing companies to handle the complexities of the medical billing processes. The expert medical coders are well-trained and experienced in their coding jobs and remain updated with the ever-changing medical billing codes. They scrub your claims to ensure that your claims are coded accurately and track them correctly before the final submissions to reduce the chance of denials. By boosting your clean claims and attacking your claim denial rates, outsourcing services help your practice to enjoy quicker and higher reimbursement than the average.

2. Reduce Money Lost

As a practitioner, whenever a claim is denied, you have a small window to resubmit the claim once again to earn a better chance at reimbursement. But if any of these denials slips through the cracks for one reason or another, then that payment is lost forever or put into the patient’s lap. The optimal way to reduce the money lost is to look for outsourcing your tasks to the professional team. These trusted partners prevent the happening of the denials as much as possible in the first place by following stringent quality checks. They will also avoid your denials from slipping through the cracks and make sure that your practice has the best chance to get paid for the services that you have provided to your patients.

3. Increase in Patient Payments

Outsourcing billing services do more for your practice revenue than simply increasing your reimbursements from the insurance payers. By outsourcing your practice medical billing services, you can also experience a direct positive impact on your patient payments. When a trusted vendor manages your complex patient collections, you can expect in-full and on-time payments on average.

However, the key to all this is to search for an Indian off-shore medical billing company willing to offer empathy and compassion to your patients demanded while navigating their medical expenses. You have to look for that vendor who should work out in detail with your patients to understand their medical bills accurately. They should also work with them to finalize the most doable and best payment options that work for them. Even a small payment is far better than no payment at all.

4. Cut Staffing Costs

Staffing can be an unavoidable and frustrating cost, especially when you choose to manage your medical billing in-house instead of outsourcing. In several practices, the medical billing staff is the hardest and most challenging to keep employed with astronomical turnaround rates. Staffing cost includes the employed person’s salary or wage and comprises the training cost. Therefore, your training costs will never come to an end if you got stuck in the hiring cycle of your practice billing team. The best alternative to such costs is to outsource your medical billing services. Such off-shore medical billing providers will eliminate the staffing costs and offer a cost-effective solution for your practice by reducing your financial burden.

Peace-of-Mind with Outsourcing your Medical Billing to Info Hub:

You will naturally feel more calm and relieved when you know that your medical billing is in good hands. You need not bother anymore about whether your medical billing staff is handling the billing operations as per the rules laid out or not. The only thing you have to worry about is to outsource your medical billing services to Info Hub to get peace of mind. Outsourcing to an expert medical billing service provider such as Info Hub can increase your revenues with fewer errors and denials in claims. This indicates that you can save more and collect more by focusing more on your patients.

Top 5 EMR/EHR Software used in Medical Billing Industry Tue, 22 Jun 2021 14:01:59 +0000 The Electronic Medical Record (EMR) and the Electronic Health Record (EHR) are two medical software that are designed to deal with the various back-office tasks of a medical facility. The software is used for tracking the patient appointments and billing details, taking down care notes and records of the patient health, and other information at one place. This software is considered as core requirement for those hospitals and clinics that have multiple branches across the country.

Usually, this software provides efficient documentation of medical history and billing along with data extraction and workflow standardization to meet the compliance and regulatory requirements.

Electronic Health Record (EHR) vs. Electronic Medical Record (EMR)

Interestingly, both the terms EMRand EHR can be used interchangeably. While the EMR software is used for referring to the various digital records for internal use, the EHR software is used for managing those digital records. These digital records can be shared internally within the different branches of the same medical facility. EHR software is also used for sharing the patient data securely externally with the patients, other healthcare providers and third-party service providers such as Health Insurance companies etc.

5 Top Medical Billing Software

NextGen Office

NextGen Office is a cloud based EHR that is offered by NextGen Healthcare specifically for the private medical practitioners. It is an integrated practice management solution that includes content specific to various medical specialty. Moreover, it has an easy-to-use patient portal and comes with a claim clearing tab. It supports on Apple or Windows laptops and tablets and is touch screen enabled, compatible with all browsers and is also HIPAA compliant.

With this tool, you can take notes and place them into clinical documentation directly. Some of the features that you can avail with NextGen Office are:

  • MIPS reporting/ Dashboard
  • Automation of insurance eligibility
  • Scheduling of patient appointment
  • Refill requests
  • Medical tele-consultation
  • Connection with the connect team
  • Referral exchange


ChiroFusion is a cloud based EHR solution that are mainly aimed for use by the chiropractors. With the help of this tool, you can manage the main clinical activities like scheduling appointments, reporting of health data and of course medical billing. It offers an integrated practice management with features that can allow you to not only schedule patient appointment but to also send reminders to both the patient and the doctor. It is great for creating reports and bill patients for medical consultations and services. One of the best features of ChiroFusion is that it takes real time back up of all the medical and clinical records automatically in an online repository. Moreover, the portal is easy to handle and patients can check-in with tablet or iPad and submit their medical history to have access to prescriptions, pay bills and a lot of other similar tasks.


Kareo is a web based EHR that is popular amongst the physicians across the United States. This is one of the best medical billing and practice management tool for the small practices and billing companies. With this tool, being a practitioner, you can undertake various medical-related tasks such as:

  • Scheduling of patient appointments,
  • Confirming the insurance,
  • Storage of the patient health data and other documents,
  • Management of delinquent accounts and collection process,
  • Development of customized reports, and many other tasks.

Kareo EHR can be used for all kinds of medical specialties such as mental health, pediatrics, family medicine, chiropractic, cardiology, podiatry, etc.

Brightree HME/ DME

BrighTree is an intuitive workflow tool that handles the HME workload rather efficiently making complex task simpler. This is an all-in-one cloud-based software platform that brings all tasks from patient appointment to collection, scheduling to inventory, and delivery to billing under the same umbrella and makes them easy. Difficult tasks like filing, billing and insurance claims can be made much easier for you to collect it more effectively by making it automated. BrighTree also offers analytics, business intelligence and other reporting tools to help you to make smart and informed financial decisions.

DME Works

DME Works is an affordable, completely automated and comprehensive business management solution especially useful for Home Medical Equipment (HME)/ Durable Medical Equipment (DME) and Respiratory services providers. Some of the best features of this software are:

  • Document imaging
  • Purchase order
  • Retail point of sale
  • Inventory bar coding
  • Private insurance claiming
  • Electronic billing etc.

DME Works makes it simple to deal with the private insurance claims by creating and submitting the required documentations and also managing the insurance denials. Moreover, this tool will give you the freedom to respond to the new age audits. You can also use this tool to handle the insurance claims more efficiently, thereby earning higher profits.


There are numerous EMR and EHR software available in the market. But often it becomes difficult for the healthcare professionals to choose and implement the right software for handling their requirements. Most of these tools require various customization to match up the clinical requirements of medical institutions. In such a situation, a best choice is of course to outsource the medical billing and coding tasks to Info Hub, an experienced offshore company. We have the right experience and the expertise to help you in identify and offer the right solution for your medical billing task that is customized as per your specific requirements.

How To Choose An Offshore Medical Billing Company? Tue, 22 Jun 2021 13:56:13 +0000 Besides providing medical treatment, there are several other regular tasks that the healthcare providers are supposed to execute, such as billing and coding processes. Outsourcing such tasks to a reputed medical billing company in India can save much time to focus on the patients and their treatment. Undoubtedly, an offshore medical billing company spares healthcare professionals from handling large chunks of patient data for billing purposes. But finding a capable company is a big challenge for such healthcare providers.

With several medical billing companies worldwide, how can you choose the right one for undertaking your billing project? There can be several queries that fog the mind. To help you make the best choice for your hospital, certain factors need to be considered before hiring a medical billing company in India.

Best Ways to Choose a Top Medical Billing Company in India

1.Check if the Company have Past Experience & Strong Reputation

One of the most critical questions you need to ask the professional medical billing company is how long they have been doing this business and the feedback they are getting from their clients. The thumb rule is to choose a company that has been in the market for a considerable amount of time. It indicates that they have a strong and satisfied client base with the successfully implemented strategies. Also, simple review research won’t help to make the right choice. Instead, evaluate carefully the reviews from the medical professionals instead of regular people and then make an informed choice.

2. Check if the Company have ICD-10 Knowledge

The billing partner must have expert knowledge of ICD-10 (International Classification of Disease code) for offering error-free coding services. There are 70,000 codes used in the medical billing and coding with 140,000+ new codes as per the rules and regulations. Working with a billing company having an updated knowledge about ICD codes can prevent the insurance claims from returning to your hospitals.

3. Evaluate the Cost of Services in Advance

Getting a good deal in the billing services is quite difficult. Though there are cheaper options available, they don’t offer quality services. So, if you are looking for cost-effective quality services, outsourcing your medical solutions to India is a great choice.

Of course, you should ask the following questions before finalizing the decision to evaluate the cost of services well in advance. Is there any discount available for availing the services for the large volume of billing? Are there any hidden costs involved?

Answers to such questions can help you chose a reliable medical billing company in India that fits your budget.

  1. Verify if Timely Reminders & Flexible Payment Options are Available

Choose a billing partner who values time and commitment. The best medical billing company is the one that offers a variety of options for payment and provides timely reminders for billing tasks. It is crucial to handle the payment matters with utmost care to avoid misunderstanding at a later stage.

    2. Check if the Medical Billing Partner is HIPAA Compliant

It is in your best interest to work with an ISO-certified medical billing company that is Health Insurance Portability and Accountability Act compliant. The compliance of HIPAA by the Company ensures the safety of all your patient data and other records with your billing partner. Moreover, this will give you peace of mind as there will be neither misuse nor mismanagement of the confidential patient records.

   3.  Ask whether the Billing Partner uses EHR/EMR

It is necessary to ask about the billing partner’s EHR/EMR for recording your patient data. It is one of the key infrastructures that will help you to achieve the results efficiently and effectively. There is different billing software available in the market, but not all of them might be suitable for your hospital billing. So, check it out with the billing company in advance and come to terms regarding the medical billing software they will be using to handle our bills.

 4. Verify if the Company offer Support in Denial Management

An ideal medical billing company must have a well-backed denial management team to provide you with seamless handling of rejected claims. In case of claims denial, to what extent will they offer support in handling the billing? You need to ask and be sure about the denial management before outsourcing a medical billing company in India.


When you search for a medical billing company as per the ways mentioned above, you will find that most companies fulfill a few aspects, ignoring others. But Info Hub is an exception to this rule. We offer the best medical billing services that meet all the factors mentioned above and go beyond expectations. The proof of our superlative quality lies in the feedback from our happy clients. Therefore, given an opportunity, we would like to offer you a sample project for your hospital so that you can ascertain our quality and judge it by yourself.

Why Choose Info Hub For Outsourcing Medical Billing In India? Wed, 19 May 2021 15:49:51 +0000 The healthcare industry is experiencing numerous new trends that have changed the working conditions of medical billing companies and providers. There have been unprecedented advancements in technology, such as the development of medical billing software, Computer-assisted coding (CAC), EHR Alignment, incorporation of Artificial Intelligence, and more. Therefore, maintaining an accurate medical billing system and staying on top of new trends have proved to be complex tasks. Healthcare organizations are also directly impacted in their critical activities by such changes.

Medical billing companies and individual practitioners in the US have been outsourcing most of their billing operations to India for quite some time now. For most of them, this has proved to be a healthy option that helps them stay on top of their game in this competitive industry.

Here are few reasons why should you choose to outsource your Medical Billing Services in India:

1.Professionals with High Skillsets

Outsourcing your billing services to India ensure that one’s businesses are done by highly skilled and educated people who are highly proficient in English & well versed with the healthcare standards & policies followed in the United States. It leads to swift and easy escalation in resolving issues and thus increases productivity. There are minimum language barriers when it comes to effective communication with Indians. US billing companies can easily communicate their requirements and get the needed output.

2.Utilizing cutting-edge technologies

US medical billing companies worry about investing in new technology and software systems because they’re too expensive. In addition, proper training is needed for staff to use the new systems, which adds to the costs. Clients don’t have to worry about either of these expenditures when outsourcing to medical billing companies in India and instead save a great deal of money.

3.Achieving more work at less cost

Outsourcing your services, including medical coding, revenue cycle management, medical transcription, and claims adjudication. It can be pretty economical for one’s healthcare expenses. Indian companies can only minimize the costs and save expenditure involved in hiring human resources, healthcare infrastructure, and time. It has been noticed that if the same thing is outsourced to India, the cost will come down by 50% easily, thus earning more profits.

4.India is located in a favorable time zone

The geographical proximity between the US and India tends to make the workflow more efficient. Nearly all the billing tasks can be completed and updated in India by offshore healthcare billing companies. Deliverables reach out to the external companies at a faster TAT (Turnaround Time) because the time zone of India is 12-14 hours ahead of the USA. The healthcare providers in the US often see completed work as the first thing in the morning, which allows for quicker reimbursements.

5.Government Stability

It is always advisable to do business with a stable and growing government. Alternatively, if you do business in a volatile market, it is more likely to lead to a business failure. India has always had a stable government and a growing economy. The government also urges companies to secure international projects that will lead to an increase in employment.

6.Adherence to Compliance Policies

The healthcare industry in the US proliferates that many new compliance procedures and standards are being put in place. The need to stay updated with these changes is essential. This is a trend recognized by medical billing companies in India, and they constantly update themselves. To ensure high data security, highly reputable companies hold global ISO 27001 and 9001 certifications, and they are HIPAA certified.


One can enjoy streamlined workflows, increased revenue, and better earning potential for one’s practice by employing expert offshore medical billing outsourcing companies to renowned medical billing companies such as Info Hub.

Info Hub is regarded as one of the most trusted providers of highly qualified medical billing professionals in India. Healthcare organizations, physicians, medical institutions, and groups can rely on us at Info Hub to provide medical billing solutions. By utilizing our revenue management cycle, we can reduce operational expenses and increase the overall revenue.

8 Benefits Of Outsourcing Medical Billing Services To India Wed, 19 May 2021 15:45:29 +0000 Besides the doctors and caregivers, a medical office or hospital is also as good as the backend professionals. The people in charge of coding and billing are some of the invisible engines of the medical industry.

A new outsourced medical billing method isn’t a novelty anymore. Most billing companies in the US are aware of the advantages of outsourcing Medical Billing Services to India and have begun utilizing it as a tool for acquiring broad business benefits and business efficiency. Many companies have discovered that outsourcing helps them not only reduce costs but also boost their bottom line.

Some medical firms and practitioners are lacking in the human resources necessary to handle medical billing, making it a challenging and demanding job. Even though outsourcing is not fairly a new concept, it can be a challenging decision to outsource medical billing as medical billing and coding go hand in hand, and unless one is a professional they cannot identify the correct codes, it can lead to bills come out of awry, and it leads to huge losses. As a result, outsourcing is one of the best bets when billing is correct since it can allow one to concentrate on core business strategies.

Some of the reasons why a medical practice should consider outsourcing Medical Billing Services to India are as follows: 

1. Better Control over Business

A common misconception is that outsourcing medical billing services will result in a loss of control over business processes. In fact, most business owners have a lot of control over their bills since they have highly trained and dedicated outsourced billing professionals. Better control directly ties with one’s operational benefits.

2. Increased Revenue

Companies can save a lot of time and money by outsourcing medical billing services, when it comes to salaries, office infrastructure, and purchasing, upgrading, and maintaining billing software. Typically, it has been noticed that billing companies perform 15% better at collecting bills when compared to the billing departments of any private practice. This is nothing but a pure revenue increase for your practice.

The increased revenue is mainly seen after reducing overhead costs, timely submission of claims, and increased reimbursements.

3. Better Safety

It is entirely safe to outsource one’s billing processes to a third-party service as they offer a very transparent billing process. The majority of the service providers are HIPAA-compliant and are pretty safe against any hacking attempts. The companies need to ensure that the client’s data is secure, and well-regarded outsourcing providers have desired security and infrastructure to offer a safe haven.

4. Changing Regulations

The rules and regulations of the medical industry, incredibly the billing niche, are constantly evolving. One needs to keep up with all the changes, and it can be both challenging and cumbersome to meet all of them. By outsourcing the medical billing, the changes in rules and regulations will be managed well by the outsourcing partner.

5. Minimized Labor Costs

Outsourcing billing needs can be fruitful for a company as it can save a lot of unnecessary expenses, and the need to hire a dedicated medical billing team can be avoided. This will in turn lead to reduction of staffing, training and other labor costs.

6. No capital Investments

One of the best parts about outsourcing is that you don’t need to buy the billing software or any of the latest equipment or even deal with any expensive software upgrade. The costs are mostly reduced as you don’t need to own a complete billing system.

7. More time for Patients

The health practitioners have more time to concentrate on the patients if they choose to outsource medical billing to a third party. Additionally, medical professionals don’t need to spend time on their billing processes, and it is perfect for investing their business time in core competencies, including quality patient care.

8. Adherence to ICD-10

The ICD has recently been updated to the latest version, i.e. ICD 10 which has caused growing concern amongst the medical community. Healthcare providers have experienced an array of time management and payment outcomes as a result of the new coding changes. Getting medical billing outsourced will mean each hospital or physician can be prepared to deal with the ICD 10 coding changes, as most companies deliver the services already in tune with them.


A medical billing service provider is a solution that is fully up to date with the needs of the 21st century. All sorts of benefits can accrue for your practice since these services can be provided quickly and cheaply. We, Info Hub services are one of the leading medical billing companies of India who have over a period of years earned our client’s trust by offering Medical Billing, Credentialing, Medical Coding, and RCM Consulting services. For more information, contact us on 0422 4212455.